EHSL promotes tenant involvement in the following ways:
Engagement during site visits
EHSL conducts regular tenancy visits to review the condition of the property, check recently completed repairs, ensure communal services are being delivered to a high standard, and to offer support to its tenants with any tenancy related matters. EHSL notifies its tenants in advance of visits.
Annual tenant feedback survey and action plan
EHSL’s tenant feedback exercise is carried out in March each year, when feedback forms are sent to all tenants. Tenants that provide feedback are entered into a prize draw to win a £50 Love to Shop voucher. The feedback received assists EHSL to identify areas for improvements and formulate an action plan.
Major policy change consultations
EHSL consults its tenants when it is considering making changes to a policy which will affect the type of services we provide or how we deliver services.
Service provider decision making.
EHSL involves its tenants when making decisions around which service providers to work with. This can include engaging a contractor that is known to the tenant, or providing a choice of gardener, window cleaner or cleaning company.
Design choices for communal decorations
Many of EHSL’s schemes offer shared accommodation, where the communal areas are redecorated periodically. EHSL seeks to involve its tenants in the colour choices for decoration.
EHSL’s complaints procedure is set out in its Tenants Handbook and on its website. Tenants can also call in a complaint to EHSL’s 24/7 contact centre.
Production of easy-read materials enabling clear communication.
EHSL has produced an easy-read tenancy guide and endeavours to communicate with its tenants in a clear and understandable manner. EHSL has also reproduced the easy-read guide in foreign languages to assist tenants for whom English is a second language.
Please contact EHSL if you wish to discuss any of the above or any tenant involvement initiatives with us.