Complaints

Our approach to complaints

EHSL views complaints as an opportunity to learn and improve for the future, as well as a chance to put things right for the person [or organisation] that has made the complaint.

 

Our policy is:

  • To provide a fair complaints procedure which is clear and easy to use for anyone wishing to make a┬ácomplaint
  • To publicise the existence of our complaints procedure so that people know how to contact us to┬ámake a complaint
  • To make sure everyone at EHSL knows what to do if a complaint is received
  • To make sure all complaints are investigated fairly and in a timely way
  • To make sure that complaints are, wherever possible, resolved and that relationships are repaired
  • To gather information which helps us to improve what we do

 

Complaints can be made by phone to 0300 200 4100, by email to complaints@ehsl-uk.com, or by completing and submitting the form at the bottom of the page.

Follow up on your complaint