Our approach to complaints

EHSL views complaints as an opportunity to learn and improve for the future, as well as a chance to put things right for the person [or organisation] that has made the complaint.


Our policy is:

  • To provide a fair complaints procedure which is clear and easy to use for anyone wishing to make a┬ácomplaint
  • To publicise the existence of our complaints procedure so that people know how to contact us to┬ámake a complaint
  • To make sure everyone at EHSL knows what to do if a complaint is received
  • To make sure all complaints are investigated fairly and in a timely way
  • To make sure that complaints are, wherever possible, resolved and that relationships are repaired
  • To gather information which helps us to improve what we do


Complaints can be made by phone to 0300 200 4100, by email to, or by completing and submitting the form at the bottom of the page.

Follow up on your complaint