Intensive Housing Management

What is 'Intensive Housing Management'?

Intensive Housing Management is a term used to describe the services provided by a supported housing landlord, differentiating it from a general needs landlord. The services are provided to ensure the ongoing viability of the tenancy with respect to the needs of the tenant.


Intensive Housing Management can include ordinary landlord services provided at a greater frequency or intensity than would ordinarily be provided. It can also include services which are additional to the services an ordinary landlord might provide, including (but not limited to):

  • Provision of minor repairs and maintenance that a tenant would be expected to do themselves in a general needs tenancy – changing lightbulbs, unblocking sinks, carrying out minor repairs. “the little jobs around the place which a reasonable tenant would do”
  • Provision of additional communal services that the tenant cannot perform themselves, such as gardening, window cleaning, cleaning of communal areas.
  • Adaptations made to the property to ensure its suitability for the tenant
  • Provision of accessible materials and documentation to support the tenant’s understanding of their tenancy.
  • 24/7 contact services for repairs and general enquiries.
  • An increased number of inspections and property visits.
  • Ongoing liaison with other parties involved in the provision of care and other support services to the tenant.


All of EHSL’s tenants have access to the same Intensive Housing Management services provided by EHSL.


This section provides more detailed information about the types of Intensive Housing Management services provided by EHSL.

Tenancy Sustainment

Tenancy sustainment services are intended to appropriately manage any issues that a tenant may have in adhering to the terms of their tenancy agreement, allowing them to remain in their home. EHSL always prefers to work to resolve any issues that are presented in order that the tenant may remain in their home, and this requires a collaborative approach with the tenant and other stakeholders. Issues may relate to cleanliness, payment of rent, anti-social behaviour, damage, hoarding, and other associated matters.

Find out more

Rent payment

It is one of the principal conditions of the tenancy agreement that the tenant pays the rent due. If the tenant is unable to pay their rent EHSL  can offer support as appropriate. Support may involve helping the tenant to claim their full entitlement of Housing Benefit, working out a payment plan and budget, and liaising with the local authority, support provider and other organisations to help the tenant consistently pay their rent in full and on time.

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Anti-social behaviour

Antisocial behaviour is defined as ‘Acting in a manner that caused or was likely to cause harassment, alarm or distress to one or more persons not of the same household‘. EHSL takes anti-social behaviour seriously and works with tenants, neighbours, local authorities, police, support providers and other parties to ensure that it is appropriately managed.



Report Anti-social behaviour

Service Charges

Service charges are payable at a number of EHSL’s services, and are designed to pay for services that EHSL provides to ensure the continued adequacy of the accommodation. These may include:

  • Gardening
  • Cleaning of Communal areas
  • Window Cleaning
  • Pest Control
  • Heating and lighting in communal areas.
  • Periodic redecoration
  • Provision of furniture
Find out more