Tenancy Sustainment

Tenancy Sustainment

EHSL’s housing officers are available to assist you to address matters affecting your EHSL tenancy agreement. Some examples of the things they can assist you with are provided below.

EHSL can review your Housing Benefit entitlement to see whether you are able to claim a higher amount to contribute towards your rent. We can also check whether you may be able to claim other welfare benefits and provide support to you to make a claim. There are a number of ways to make payment to EHSL, including having Housing Benefit paid directly, standing order, direct debit, cash and cheque. This information is available here. Please contact EHSL on 0300 200 4100 if you wish for assistance in this area

EHSL recognises that its tenants’ needs can change, which may require adaptations being made to the property to ensure it remains suitable. EHSL may be able to fund adaptations where they are minor, such as the installation of grab handles, shower seats, handrails, elbow operated taps, or other single items. Where multiple or major adaptations are required, you may be eligible for a Disabled Facilities Grant, which is means tested and can provide up to £30,000 for adaptations. All adaptations are subject to assessment and recommendation by a suitably qualified professional, the approval of the local authority, and the consent of the building owner. Please contact EHSL on 0300 200 4100 if you wish for assistance in this area

If you are not getting on with your co-tenants or neighbours, EHSL can arrange a meeting to discuss the reasons why and what can be done to address the issues. It may be the case that somebody needs help to understand their responsibilities, or that EHSL needs to intervene if there are issues with a neighbour. We will try to help you to address the issues in a non-confrontational manner. Please contact EHSL on 0300 200 4100 if you wish for assistance in this area

Many of EHSL’s tenants have a support package in place where support is providing with cleaning. EHSL understands that it can be difficult to maintain cleanliness, especially when you share parts of your accommodation with other people. EHSL can help you to devise a cleaning plan, give advice on accessing communal cleaning services, and arrange temporary additional inspections and visits to help monitor cleanliness. Please contact EHSL on 0300 200 4100 if you wish for assistance in this area

Damage can get expensive quickly, especially where it concerns electrical or plumbing installations, glazing, or furniture. Unfortunately EHSL cannot cover the costs of repairing damage but we can arrange for the work to be completed by a suitable contractor, and then set up a payment plan so you can pay for the work over a period of time. EHSL may be able to adapt the property to help prevent future damage, such as by putting perspex over windows, boxing in televisions, providing heavy duty furniture, fitting heavy duty toilet seats and replacing light pendants with flush fittings.  If you believe that you might cause damage whilst at an EHSL property, please let EHSL know so we can discuss whether adaptations are required. Please contact EHSL on 0300 200 4100 if you wish for assistance in this area

Hoarding disorder is a persistent difficulty discarding or parting with possessions because of a perceived need to save them. A person with hoarding disorder experiences distress at the thought of getting rid of the items. Excessive accumulation of items, regardless of actual value, occurs. EHSL has worked with people with hoarding disorder, in some cases executing management plans ordered by the court of protection and working alongside local authorities, mental health professionals and care providers to ensure that hoarding disorder is managed in a sensitive and professional manner. Please contact EHSL on 0300 200 4100 if you wish for assistance in this area

We understand that relationships with support providers don’t always work out, but this doesn’t mean that you have to move out as a result. Where you have are having issues with your support network EHSL can discuss them with your support worker or social worker and advocate for you to try to resolve the issues. Please contact EHSL on 0300 200 4100 if you wish for assistance in this area

EHSL’s tenancy agreement is a legal document setting out the rights and responsibilities of both parties. We understand that it is long document with lots of rules, which can seem daunting. To assist tenants’ understanding, we have prepared an easy read tenancy guide which can be found at our downloads page, or downloaded by clicking here.


If you wish for contact EHSL about any of these issues, please complete and submit the form below, or call 0161 919 3126